If you’ve got any questions about your printing setup, feel free to contact us.
We’re here to make printing more reliable and cost-efficient for you.
We operate to guarantee our customers’ trust in our knowledge and expertise. Most people don’t know where to go when they have an issue with their printing, and depending on what needs to printing, not being able to print can cost hugely.
For us at Toner & Ink Factory, it is crucial that our customers feel they have somewhere secure to go with any question or problem about their printing.
Whether you’re a new or returning customer, we are always only a phone call away.
Direct contact
Phone: 046 907 5430
Email: [email protected]
Shopfront
Balmoral Industrial Estate
Abbeyland South, Kells Road
Navan, Co. Meath
C15 A38E
Payments, Delivery & Returns
You can use cash on collection in-store, PayPal, Visa/Mastercard debit and credit. We offer free delivery for orders over €70.
For orders placed before 3PM, we endeavour to despatch same day, to be with you the next day or the day after that.
You can view our full refund and returns policy here.
Common Printing Questions/Issues
If it is not empty then the likely cause is that the firmware on your HP printer has been updated automatically.
HP update their firmware to lock you into buying their cartridges. Some of their printers have the option to disable this feature, letting you print with compatible cartridges – this is usually called HP Cartridge Protection. The option is found under different settings depending on the printer, so you will either have to Google how to disable this feature for your printer, or bring the printer in to us (we don’t charge for helping you with this).
If the feature can’t be disabled, you can always return the cartridge and we will issue a replacement. You can find all of our contact info here.
A driver is a piece of software that allows your printer and computer to interface with each other. You can get the proper drivers for your computer from the manufacturer’s website. We offer links below to popular manufacturers, you can simply Google drivers for your printer from your printer’s manufacturer if the manufacturer is not listed below.
All inkjet printers come with this facility, and you perform it if you notice the quality of your prints deteriorating prematurely.
To perform a head clean, navigate to the settings section on your printer screen, then the maintenance tab, then perform a nozzle check. If the nozzle check is not printing as it should, perform a head clean by following the instructions on the screen.
If you don’t have a screen on your printer then the maintenance tab can be accessed via your printer properties on your computer. For Windows, click on the Windows Icon on the bottom left hand corner of your computer screen, then click on Settings (looks like a cog or gear two items up) > Devices > Printers and Scanners. Select your printer, click manage, then click on printer properties. You will find the maintenance tab at the end.
If there is no maintenance tab in your printer properties then your printer was most likely installed onto your computer automatically by Windows when you connected the printer to your computer initially. You will need to download the drivers (see the FAQ on downloading drivers) or use the CD that came with the printer and reinstall your printer drivers.
If you’re not successful in performing the head clean, you can contact us and we will help.