General TAIF Questions
Monday to Friday we’re open from 9AM to 6AM, Saturdays we’re open from 10AM to 4PM.
We’re in Balmoral Industrial Estate, on the Kells Road in Navan, Co. Meath. Our eircode is C15 A38E.
At the junction to Balmoral Industrial Estate, turn left into the industrial estate, turn right at St. Vincents and then another right and you’ll see our store.
You can use cash on collection in-store, PayPal, Visa/Mastercard debit and credit.
We offer free delivery for orders over €50.
For orders placed before 3PM, we endeavour to despatch same day, to be with you the next day or the day after that.
We offer a no quibble 12 month guarantee on all of our printers and cartridges.
Our services are for everyone – individuals, households and businesses of all sizes. Any printing, copying, laminating, repairing or printing assistance you require, we can do.
Common Printing Questions
Drivers are software to allow your printer and computer to interface with each other. Drivers are like the translator between two people from different countries – the translator allows them to communicate. Drivers do this for computers and devices (such as printers).
You can get the proper drivers for your computer from the manufacturer’s website. We offer links below to popular manufacturers, you can simply Google if your manufacturer isn’t listed.
If it is not empty then the likely cause is that the firmware on your printer has been updated by your printer manufacturer. Simply return it to us and we will issue a replacement.
If you’re a business we recommend getting an actual IT tech to do this. Printers and networking are both tricky, so you’re better off getting someone on your site to do it as there can be many variables involved in both that require being in-person to fix.
Wireless printing requires a network, a computer connected to the network and a printer that can connect to a network. Sometimes a driver is required, so download your drivers and store them somewhere you can find them before proceeding.
Ordinarily, when your printer is plugged into your computer and you print something, the data gets sent over the USB cable that is connected to the printer and computer. The computer is aware of the printer and can send data to it because of this cable.
For networked printing, the network acts as the cable. Your network is whatever you connect to in order to browse the internet. Your computer and your printer must be connected to the same network in order to see each other, so your computer can send data to the printer.
The first step is to make sure your computer is connected to your network. Go to any webpage to test this. When your computer is connected to your network, you need to go to your printer and connect it to the same network. When your printer is connected to the same network, you go to your computer and look for printer settings. For Windows, Linux and macOS this differs, but usually you can search your computer settings for ‘print setup’. You wish to scan for new devices and add the printer.
Connecting WiFi-enabled printers to the network:
If your printer is capable of WiFi you can use its WiFi function to connect to your network without plugging anything into your printer. For most printers, the process takes place in the ‘Network Settings’ part of the printer’s menu. The exact location and name of this differs for each printer, but is often called ‘Network Settings’ or is in ‘Settings’ and called ‘Network’, ‘Network Setup’ or ‘Network Configuration’. In the network settings of the printer, try to find your network (usually in a ‘scan for networks’, ‘connect to network’ or ‘find network’ section). When you’ve found your network, make sure it is the same network your computer is connected to. Then enter the correct password for your network and let it connect. Your printer should now be connected to your network.
Connecting non-WiFi-enabled printers to the network:
If your printer is not capable of WiFi and has an Ethernet port on the back, you simply plug this cable into your router (internet box). Your printer should now be connected to your network.
Once your computer and printer are connected to the same network, you have to now connect the computer to the printer. For this, you go to your printer settings, scan for new devices, and add your printer. Sometimes you are asked for the drivers for the printer – simply locate the drivers you downloaded and install them. There are guides below for each popular operating system:
Setting up a printer for networking is a tricky operation so if you haven’t managed to get it working for you, don’t be hard on yourself. Reach out to someone that is tech-savvy, or give us a call. Our area of expertise is more printers than it is networking, so if you can get someone that knows computers then do, as they’ve a better understanding on networking than we do.
Networking is a tricky trade, so many things can be at fault here. Either your computer or printer is not connected to the same network as the other, your router is acting up, or your computer is looking for an IP address that the printer no longer uses.
The main reason for this is that the printers IP address has changed. Sometimes either your router or printer has changed the IP address the printer was using, and the computer is trying to find the printer on the old IP address.
First, try to assess if your computer and your printer are both connected to the same network. If they are, then go to your computer and try to scan for new printers. If you’ve found your printer then connect to it.
If your computer and your printer are both connected to the same network but you couldn’t find your printer when scanning for it, then
To prevent this from happening again, go to your printer’s network settings and give it a static IP address. There are roughly 250 addresses to choose from. You can choose the right one by going to your router’s web page. Your router’s web page can be accessed usually by visiting 192.168.1.254 in your browser (although if this doesn’t work, look at the back of your router and there should be instructions). Your login should be the same as your wireless password. If it isn’t, and others are using the network, then ask them what the password for the router’s web page is.
On the router’s web page you can view what IP addresses are being used. This is important, because you want to give your printer an IP address that is NOT being used. Sometimes the styles of the IP address differs between households – some have 192.168.1.XYZ, others have 192.168.6.XYZ. Look at the style of the IP addresses being used so you can match them, and then in the network settings of your printer, give it a static IP address that matches the style of IP address being used by other devices on your network but change the last three digits to something that is not used. Any three digit number between 1 and 253 that is not already an IP address of another device should work.
When you have inputted a static IP address into your printer and it has accepted it, you can go to your computer and connect to your printer. Having a static IP address means that your printer will always ask for this address when it is connected to your network, so there should be no reason in future for your computer to not be able to find your printer on your network.
All inkjets come with this facility, and you perform it if you notice the colours deteriorating prematurely or you get lines or streaks in your prints.
To perform a head clean navigate to the settings section on your printer screen, then the maintenance tab, then perform a nozzle check. If the nozzle check is not printing as it should perform a head clean by following the instructions.
If you don’t have a screen on your printer then the maintenance tab can be accessed via your printer properties on your computer. Click on the Windows Icon on the bottom left hand corner of your PC/Laptop, then the settings tab (looks like a cog or gear two items up), devices, printers and scanners, select your printer, click manage, then printer properties. You will find the maintenance tab at the end. If there is no maintenance tab your printer was installed automatically by Windows when you connected it initially. You will need to download the drivers (see the section on downloading drivers) or use the CD that came with the printer and reinstall your printer.
See the section above on performing a printer head clean. If this doesn’t work,contact us with the issue and we will advise.
There are no diagnostics available with laser printers. If you are having an issue with your laser printer contact us with the issue and we will advise.
Managed Print Services Questions
We offer a Print Setup Consultation service precisely for this.
We look at your current printing setup, see where it could be improved to suit your printing and financial needs, and then give a break down of precisely what the differences are (finances are broken down as cost-per-page, monthly/yearly or whatever suits you).
You can then choose which way you want to go with our recommendations.